The Operations Coordinator is responsible for providing administrative assistance and coordinating campaign operations under the guidance of the Campaign Operations Manager and Director of Campaign Operations. This role involves monitoring progress, ensuring adherence to company and client standards and requires the ability to resolve problematic situations promptly. The position requires strong attention to detail and the ability to communicate effectively with various stakeholders.

Compensation is $45,000-$55,000 per year, commensurate with experience and skills.

Essential Functions:

• Assist the Campaign Operations Manager and the Director of Campaign Operations in administrative duties and processes.

• Verify completion of campaign installation and help resolve post-installation issues.

• Focus on escalation and exception management within your assigned territory.

• Support interdepartmental communication and collaborate with regional teams to meet goals.

• Monitor campaign progress and report on team and project performance.

• Onboard and train new independent contractors, ensuring compliance with training requirements.

• Manage the independent contractor relationships within assigned territory.

• Communicate with the Customer Care Team and facilitate problem resolution.

• Collaborate with department leads to build and validate SOPs and Training Materials

• Establish and set pay for independent contractors within budgetary guidelines

• Review photos and guide independent contractors to correct mistakes

Required Skills and Abilities:

• Excellent written and verbal communication skills.

• Strong time and project management skills.

• Attention to detail and desire for continuous improvement.

• Ability to identify and resolve complex situations and escalate concerns when necessary.

• Self-motivated and able to thrive in a results-driven environment.

• Strong computer skills, including proficiency with MS Office or Google Suite.

• Experience with spreadsheet software such as Excel.

• Good interpersonal skills and the ability to build strong relationships with colleagues.

• Ability to prioritize tasks and multitask effectively.

• Strong problem-solving and strategic planning abilities.

Minimum Required Education and Work Experience:

• High school diploma or GED required; Associates degree preferred.

• Minimum of one (1) year of project management experience or one (1) year in a fast-paced, high-volume administrative support role.

• At least two (2) years of experience working in Excel with intermediate skills.

• 1 year of experience in Operations/Logistics/Project Management or similar role.

Benefits:

Terraboost Media has a robust benefits package for our full-time employees! We offer Medical Insurance, Dental Insurance, Vision Insurance, Employer Paid and Voluntary Life Insurance, Voluntary Short- and Long-Term Disability Programs, Health Savings Account (HSA with employer contribution), Flexible Spending Account (FSA), and Employee Assistance Program (EAP). We also provide a generous paid vacation, sick time, and holiday package, including a floating holiday that allows our employees to celebrate the holiday of their choice.

Equal Employment Opportunity Policy: Terraboost prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Terraboost conforms to the spirit as well as to the letter of all applicable laws and regulations.

Americans with Disabilities Act Policy: Terraboost will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Terraboost. Contact the Human Resources Department with questions or requests for accommodation.

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